Privacy Policy
Document Overview
This Privacy Policy describes how NeuralSkillset ("we", "our", or "us") collects, uses, and protects your personal information when you access or use our course learning and communication platform. We are committed to maintaining the highest standards of data protection and transparency in accordance with Canadian privacy legislation.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Please review this document carefully before proceeding with any service enrollment or platform usage.
Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us when creating an account, enrolling in courses, or communicating through our platform. This includes:
- ■ Full name and contact information including email address and phone number
- ■ Account credentials and authentication information
- ■ Billing and payment information for course enrollment
- ■ Educational background and professional qualifications
1.2 Usage Information
We automatically collect information about your interaction with our platform, including course progress, completion rates, assessment results, login frequency, device information, IP address, browser type, and access timestamps. This data helps us improve service delivery and personalize your learning experience.
1.3 Communication Data
Messages, inquiries, and communications you send through our platform are collected and stored to facilitate course delivery, provide support, and maintain records of educational interactions between students and instructors.
How We Use Your Information
We use the collected information for legitimate business purposes related to course delivery and platform operation:
To provide access to courses, track progress, issue certificates, process payments, and facilitate communication between students and instructors.
To analyze usage patterns, enhance user experience, develop new features, and optimize course content based on learning outcomes.
To send course updates, administrative notifications, respond to inquiries, and provide customer support services.
To comply with legal obligations, enforce terms of service, prevent fraud, and protect the security and integrity of our platform.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We engage trusted third-party service providers to perform functions on our behalf, including payment processing, email delivery, hosting services, and analytics. These providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to lawful requests from public authorities.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our platform of any change in ownership or use of your personal information.
Data Security Measures
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
Encrypted data transmission using SSL/TLS protocols
Secure password storage with encryption
Regular security audits and vulnerability testing
Restricted access controls for staff members
IMPORTANT: While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
Your Privacy Rights
Under Canadian privacy legislation, you have specific rights regarding your personal information:
Access and Portability
You may request a copy of the personal information we hold about you and receive it in a structured, commonly used, and machine-readable format.
Correction and Update
You have the right to request correction of inaccurate or incomplete personal information we maintain about you.
Deletion
You may request deletion of your personal information, subject to legal and contractual retention requirements.
Withdrawal of Consent
You may withdraw your consent to certain uses of your information, though this may limit your ability to use specific platform features.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days of receipt.
Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:
POLICY UPDATES: We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our platform. Your continued use of our services after any modification constitutes acceptance of the updated policy. We recommend reviewing this document periodically to stay informed about how we protect your information.